The Hilton Scam | Timeshare Fraud

This blog is to alert you to a fraudulent scam that involves the Hilton hotels; and specifically involves the Hilton Grand Vacations Club (HGVC) regarding a timeshare scam we are experiencing. This is a blog that my wife and I could and will comfortably and gladly lay on any Judge’s desk, if that day comes, and put our hands on The Holy Bible and swear the scam we are experiencing in this blog is the truth! Because this blog is long, we designed it so that you can read the following paragraph and know what you are “in for” when doing business with the Hilton before signing any contracts or giving your credit card number to them. But if you want to know more details you can continue to read.  The complaints from other customers at the end of the blog might also help you determine your fate with the Hilton.  Please share this blog or like us on Facebook.  We see this as a service to our community, and we will continue to actively promote this blog for as long as the Hilton doesn’t respond to us.  That may be a lifetime.  We hope you find this helpful!

How we were scammed by the Hilton.  Someone related to the Hilton called us with a cheap vacation package as a promotional offer.  We accepted the offer to stay at one of their hotels and gave them our credit card number.  In the confirmation email we discovered that we are required to sit through some kind of presentation for two hours.  Later, due to room availability and timing issues we discovered that cancelling and getting a refund is impossible after multiple phone calls.  So we decided to compromise and go for the vacation anyways.  When we got there and went to the presentation: it turns out the sales representative lied and misrepresented their timeshare to get us to accept an offer to purchase a timeshare; and, then, their contract for the timeshare purchase is structured to protect the Hilton from their vast misrepresentations and hidden lies.  This occurred in Myrtle Beach, SC in July 2014.  (But they have these kinds of presentations in many places).  Aside from the hidden lie that got us to sign the contract, the sales rep (Barry Baxley) also made many subtle misrepresentations (most people would call them lies) that you cannot detect unless you know the Hilton timeshare business very well. Furthermore, as we recently discovered during our research on this timeshare issue, their unethical and illegal strategies of selling timeshares is not the only scam they are involved in, they also scam individuals that are simply booking rooms for vacations. Once you have given your credit card information, there is no turning back without, at least, some kind of charges even if you have cancer per complaint from Kathy of Wisconsin Rapids, WI below.   You can find plenty of complaints on this and their willingness to “lie” in complaint forums mentioned at the latter part of this blog.

Our timeshare situation started when my wife got a phone call from someone (Lee Barrick) related to the Hiltons offering a vacation package.  She was interested considering that we needed a vacation and the price was good for our budget at that time.  And we booked the vacation.  After the room was booked we discovered through the confirmation email that we were required to attend a two hour presentation.  We didn’t know what the presentation would be about, but we were willing to sit through it to get the discounted vacation.  It’s not like we could have canceled the vacation anyway as we learned because of an issue with the choice of rooms when we tried to get a refund.  And when we got to the hotel the room issue wasn’t resolved as we were told it would be.  Nevertheless, it turned out that this was not the typical presentation where a room full of people gather to get information on products.  It was a one-on-one high pressure sales pitch filled with tactics that revolved around vast misrepresentations and lies.

To give a few examples of the misrepresentations: at the beginning of our arrival at the presentation, the sales representative (Barry Baxley) explained the lifetime savings of owning the timeshare.  The numbers made sense as he explained the benefits of ownership and how you save by being an owner.  However, a few months later we discovered that the benefits he explained to us are far from truth.  Furthermore, we were told we can “go on vacation anytime we want, and to any place we want.   All we need to do is log into the website and book a room,” but that was far from truth, as well.  First off, it’s much more difficult to book a room than the rep explained as availability of rooms are slim even if you book around a year in advance.  And the idea of saving money was a blatant lie because the annual maintenance fees and many other miscellaneous fees trump the savings.  But that wasn’t the lie that got us into this scam.

Now that he had explained the benefits of being an owner, he had our attention.  We were certainly interested.  At that point we left the location of the initial presentation and went across the street to see the actual hotel rooms.  And we ended up in a negotiating room at a table where we discussed the prices of a variety of options.  And, as much as possible, my wife and I were thinking about all the potential risks of buying this timeshare.  The biggest question was: what if we buy it and it’s not beneficial to us.  So we simply asked the representative what happens if we later discover that it’s not working out for us.  He explained that they will just buy it back from us.  And as I asked him a second time, we clearly remember he confirmed that they do indeed buy it back and generally around the price we paid for it.  That is the grand lie that got us to accept the offer to sign the contract.  He did not mention the estimated 75% to 85% loss that we are now faced with if we sold it today per email from HGVC.

After we accepted the offer, we moved to an office with an assurance manager (Amy Roake) to sign the contract.  We didn’t think much about the agreement at that point because we had been told we could simply sell the timeshare back to them as discussed above.  But that turns out to have been the grand lie to convince us to sign the contract.  And there is a sentence in the contract that basically says the purchaser should not rely on representations outside of the contract.  In other words, they can lie all they want during the selling process of the timeshares and hide behind their contracts.  We might expect that to be something like: for example, if the sales representative had told us there will ALWAYS be apple juice and coffee and gravy and biscuits, and then we get to the end of the line and one of the items is not available.  Or the room accidentally didn’t get cleaned as the representative promised during this presentation.  Those are normal errors that happen by accident and that’s what you might expect the clause to mean.  But we certainly did not expect them to be referring to a lie that involves a rep telling a lie at this level.  This basically means they can tell you ANYTHING they want, true or not, and get away with it.  As far as my wife and I are concerned, this is the most unethical and distorted way of doing business.  And in the world of real estate, it’s certainly considered fraud and punishable by law.

This might sound like a situation that could have been avoided considering that we had five days to cancel the contract.  We could have certainly refused to purchase the timeshare, but the deal sounded reasonably beneficial and practical for us; and with the ability to sell it back to them as we were told, the offer was very appealing and sounded reasonable.  And to discover that the timeshare would not fit our needs would take more than five days to be determined because we discovered the facts when trying to book our next vacation.  In other words, the lies the rep told us during the presentation are not evident until you try to book a room.  (There is not much available and certainly not as many locations as they claimed, and you have to book much further in advance than we were told).  Furthermore, if we had done the research within the five day period, there are always disgruntled customers so it would not have changed our minds.  And I spoke with a friend that had a similar arrangement with a different hotel, and they were happy with it.  Nevertheless, we learned the hard way that the presentations are designed to trick you into signing a contract, a contract that is designed to protect the Hilton from the misrepresentations and lies that they tell during the presentations.

The sales tactics they use in order to make a sale are vast.  And their tricks are certainly not obvious unless you are experienced in these kinds of pressured sales situations.  Aside from the misrepresentations and lies, the rep explained: “there is a couple in the next room waiting on you and if you don’t take it they want it.”  Thus, they didn’t allow us to discuss anything among ourselves and basically coerced us into signing the contract yet they refuse to cancel the agreement.

In most cases where business is conducted by knowingly using false information, the transaction is considered illegal.  The Department of Housing and Urban Development (HUD) utilizes the Federal Program Fraud Civil Remedies Act of 1986 to remedy issues in case of false claims.  Over all, we will lose around $10,000.00 plus lots of time lost because of this fraudulent scam.   Furthermore, in the complaint forum quoted below, one of Hilton’s former employees (Mike of Orlando, FL) agrees that they lie in order to make a sale. But because of the clause in their contract, it doesn’t appear that you can do much about it if you got caught up in this scam.  Attorneys agree that the clause in the contract is not ethical.  And they tell us it will cost more money to go to court than the timeshare is worth. This is scary considering the Tennessee Consumer Protection Act clearly condemns the behavior we are experiencing with the Hiltons.

In the real estate business, misrepresentation and lies of this kind are considered fraudulent.  Furthermore, the United States Department of Housing and Urban Development is actively utilizing Fraud Civil Remedies Act of 1986 to protect themselves from fraud having to do with false claims.  You may find this information by searching “Fraud Civil Remedies Act of 1986” or at this link: < http://gao.gov/assets/590/587978.pdf >.  While we are civilians, the Hilton is bound to perform under the laws of federal housing agencies; thus the Hilton may have committed fraud against the government of the federal housing agencies by utilizing an agent that broke the fiduciary requirements as a real estate agent of the Hilton.  Because this is a fraudulent transaction, the Hilton could also be deemed to have committed a crime against the Federal Housing Finance Agency’s regulations as banks and lending institutions are required to follow certain regulations for financing purposes.

If you are not in a position to lose thousands of dollars, then you will want to avoid purchasing a timeshare from the Hiltons.  The timeshare presentation situation that they give in exchange for a cheap vacation is a serious attempt to scam you.

If you still think this is a joke and or a letter that lacks integrity or credibility, there are plenty of other complaints on the CONSUMERAFFAIRS.COM website and other websites.  We copied and pasted a few complaints below for your convenience.  These are simply a few complaints that included the word “lie.”  There are literally hundreds more complaints towards the Hiltons on the CONSUMERAFFAIRS.COM website alone.  The most interesting part about the Hiltons is how willingly they lie.  Again, don’t take our word for it, read the complaints of others that got caught up in Hilton scams.

We will be dedicated to exploiting the Hiltons for their illegal and unethical business practices.  We see this as a kind of “service to the community” project that focuses on alerting society of Hilton’s scams.

Sincerely,

Daniel & Sahel

12/28/2014

See more Hilton scams from other individuals below and a list of the board of directors at the end:

Mike of Orlando, FL on April 12, 2014

I’ve read a lot of negative things on this blog or post about Hilton Grand Vacations and being lied to when buying the vacation package. I personally worked for HGVC as an Inbound Supervisor from 6/2007-3/2011. My experience with Hilton was excellent, but I also understand how some of you may have been lied to when you were sold your vacation packages. If you ask for a manager and asked that the call be pulled, then a manager will have to listen to that call, as I had to at times, and if you were promised something, Hilton would honor it.

It’s not Hilton that’s a bad company by any means, it’s the reps that you spoke to. Not all of them are bad; in fact, most of them are hardworking and honest, just doing their jobs, but there’s always some that like to lie and get paid for it. Lie to you and make a sale, they look good, but they make Hilton look worst. I assure you from my own experience, if one of my sales agents lied to a customer, they automatically would be written up and disciplined… If they promised something they shouldn’t, I had no choice but to honor that… But again, it’s not Hilton… it’s those sales agents that care more about the money in their pocket instead of the money you’re spending on a nice and enjoyable vacation.

As far as for fees, I know that if you don’t book your dates within 45 days, there’s a $50 fee and if you cancel your dates within 14 days there’s a $200 fee I believe. At the same time, there are hardships so if you need to change your dates because of a family emergency, someone being deployed, etc… then refuse to pay for that fee. Tell them you want a refund and if you feel customer service is not being professional, then report it. You’re spending your hard money and there’s no reason to accept disrespect and a lack of professionalism from people are suppose to be there to assist you and help in any way to make your vacation stay an enjoyable one.

Again… it’s not Hilton, but some of the people that Hilton chose to hire. I also know that by law you can dispute a transaction on your credit card for up to 6 months and still get your money back. So worst case scenario, if people don’t want to work hard to keep you as a customer, then dispute the transaction, get your money back and don’t from them… But again… Hilton is an awesome company and many, many of the team members really care about the guests… It’s all about the guests. But just like in school when we were younger, there’s always a few spoiled bunches that ruin it for everyone.

Kathi of Uniontown, OH on May 2, 2014

After an extremely high-pressured sales presentation at the Myrtle Beach location in May 2013, I purchased a Hilton Grand Vacation package. The salesperson and manager came back numerous times with different offers that would “best fit my family” until I finally agreed to sign. I was told that an every other year points package would get me a week’s stay at any Hilton resort in the world for a 3-bedroom unit. I was also told that I would not be required to pay any maintenance fees on the odd years I didn’t receive points and was provided an approximate amount of what the maintenance fees would be in the years I did receive points.

Now that I have this huge financial burden, my actual experience has been that my points allowance will only provide a 2-bedroom unit in the Silver Season, which is considered the off-season for all resorts. However, I pay the full maintenance fees on a 3-bedroom unit since this is what I was sold. That maintenance fee is $300 more per year than what I was quoted – including the years I do not receive any points. I cannot even use the package for a Hilton Grand Vacation property as I had planned. This year, I used the RCI Timeshare site to get a 2- bedroom unit during busy season but had to pay additional fees outside of the normal fees. I could have received the same package on Expedia for much less.

Also during the sales presentation, I inquired about selling the property back if it didn’t work for me. I was told that the properties at Myrtle Beach were in high demand and Hilton would purchase the property back if I no longer wanted it. I have had the package for less than one year and just inquired about selling it back. I was told that the value of the property is less than half of what I owe for it. Hilton would charge me a 25% fee to purchase it back in addition to me paying up front the difference of what I owed and the estimated sales price. This amount would be worth 5 years’ of vacations booked directly through a travel agent.

It doesn’t stop there… I visited the Las Vegas property earlier this year and attended another sales presentation where the salesperson emphasized what a poor deal I had been sold and confirmed that what I was told was not true. Also, he verified that the points I received were not enough to actually utilize the program. He advised me to convert all Hilton Grand Vacation points to Hilton Honors points and utilize the hotel reservation site instead. What??

I received a follow-up call from a Corporate salesperson the other day asking me to purchase the points for the odd years I hadn’t purchased originally. When I expressed my frustration with the entire package, he reviewed the information and agreed that the package I was sold was not what I had expected, and he would never have sold me a 3-bedroom unit with the highest maintenance fees. I could convert the deed to a 1-bedroom unit for the same amount of points EVERY YEAR and the maintenance fees would equate to what I was paying now every other year. However, in order to do this, it would cost me another huge amount of money. I am stuck with this decision, but I am hoping to dissuade anyone out there from making the same mistake. These salespeople will lie and use extremely manipulative sales tactics to get you to sign up for their program. Please do not fall for their scam.

  

George of Saint Augustine, FL on July 29, 2013

I purchased this package and am not able to get availability for a stay in Myrtle Beach for any dates I select. I have entered numerous weekends as well as mid week dates and there is no availability. If availability is so limited I do not understand why during the sales pitch I was led to believe that I would be able to reserve time. I was also led to believe that once I received the confirmation email I would be able to sign in and pick my choice of Hilton hotels in the area.

I can’t even see the hotels that are offered for my stay in the Myrtle Beach area because of the constant “no availability” message. I realize that it’s someone’s job to sell these vacations but to be led to believe that I can just pick dates and make a reservation is wrong and in my opinion a total scam to just get someone to sign up. I should have realized that this was the case once I was told there are no refunds for a vacation package that there was something wrong, just really didn’t think that a program under the Hilton name would be such a scam.

  

K of Mcdonald, AR on Oct. 8, 2014

We have always stayed at Hilton properties. Our experiences were usually acceptable so we agreed to the invitation for a ‘pitch.’ It was our first exposure to timeshares. We trusted Hilton and boy did we get suckered! Others mentioned that the sales staff “lied” to them in their sales pitch. Yes, in retrospect, now I know that to be true. Hilton has themselves a well-organized scam and once you sign the papers, you are stuck! The negative feedback that they are receiving about HGVC is well deserved. We want to sell because we can never get a reservation but there is really no way out of the contract without losing significantly. My husband and I both travel a lot for work and as a result of this debacle, we switched from Hilton to another brand of hotels. We used to be a big fan of Hiltons prior to this experience so this is very disappointing. I am disgusted by their lack of business ethics and will stay anywhere but a Hilton property.

Lorna of Saint Albans, NY on Sept. 18, 2014

Myself and my husband brought into HGVC in Las Vegas a one-bedroom suite in 7/21/2008. Over time we have used it but not often. Recently we decided to ask Hilton Grand Vacation to re-sell the property. The rep. stated “we still owed $12,000 dollars and they are willing to buy it back for 5,000-6,000 dollars and they will take a $500.00 dollars fee,” which I think is highway robbery. When they were pressing you to buy they stated that the property will appreciate in value and they will buy it back from you. The maintenance fee keep going up every year, my interest rate remains 14% just the same as I purchased. Having this timeshare is a waste of my family hard-earned money. When these people were selling, they do not tell you the truth. Buyer Beware. Think before you purchase. Do your homework. Do not be pressured.

David of Stafford, VA on July 7, 2014

My wife and I had been thinking of purchasing a timeshare for over a year and took advantage of an offer from Hilton Grand Vacations. As I said we were thinking of this anyway so the “sales pitch” was not a problem for us as it was fully expected. The problems have come after the sale. We were told we would receive our closing package within 30-45 days, with all necessary documentation, etc. This is very important as you are (unless you pay cash) financing a type of mortgage. We were also told if there are any problems we could reach someone anytime.

Well, it turns out both those statements were complete lies. We have not received any documentation and, according to the sales staff, we have a mortgage payment to make this month. It has been well over 2 months. I’ve made a dozen phone calls to the numbers provided, left many messages and not a single response. I now face the possibility of perfect credit ruined by a late mortgage payment because of these people. I would not recommend dealing with Hilton Grand Vacations if you value your credit or money. My wife and I are both going to unload something that we were actually wanting to do because of this experience. If you can’t keep a customer that wants your product happy just 2 months after a sale, how do you think you will be treated years into it? No matter what they tell you, the sale seems to be all they care about. Do yourself a favor and stay away from Hilton Time Shares.

Gina of My, NY on June 18, 2014

My husband & I, along with my sister-in-law & her husband, were offered a deal to stay in Orlando cheap as long as we did their 2 hour sales pitch. Can’t remember our guy’s name but my sister-in-law’s was “HUD”. They put us up in a crappy hotel (not owned by Hilton), Buena Vista Palace Resort. Filthy is even too good of a way to describe this place. They tried pitching us their timeshare, even went as far as saying how they got a couple in their 80’s to join rather than having them buy a house in Florida as they had planned (who does that to senior citizens?). Our guy claimed not to know certain answers to questions we asked (and never did look into them).

My sister-in-law’s husband looked through the RCI book and mentioned how the places in the towns he normally stays at were blocks away from where he normally stays & Hud got angry & said, “You’re going to argue over a few blocks?” Yes, location does matter when you are used to certain conveniences that you already paid for. While listening to the pitch, I was in my phone Googling prices to certain places listed on their lists & found I could get them cheaper on my own.

In both instances, a 2nd guy came out trying to intimidate us into buying… at 17.5% interest! When we both refused, we were both hit up by a 3rd guy who was so nasty & told us how ridiculous it was that we wanted to talk about this outside of the room… It was make the decision now or kiss the offer goodbye (Who in their right mind would buy into this?). Several hours later we met a couple in Downtown Disney who were in line for dinner behind us. We came to find out that they bought into HGV last year and still couldn’t use it and they tried selling and were offered 1/3 of the price they paid last year. The husband said he has been through the wringer with the people from HGV & has gotten nowhere.

We are thanking our lucky stars we saw through their gimmick & my sister-in-law said thanks to HUD, he just proved how much better the DVC really is! None of us will ever stay at a Hilton again. Oh, as far as the horrible hotel they put us in, they laughed about it. These sales guys are the pond scum of our society. Stay away – all lies – they just take your money & laugh all the way to the bank. Talk to an investment adviser – you can invest very little money & earn more for many years of vacations to come!

drew of Beacon, NY on May 3, 2014

Got a call about a timeshare package, said no. But we’ll throw in a free dinner, no. But we’ll throw in a free show, no. You’ll get up to $100 off your next stay at a Hilton, no. Just sit through the 2-hour presentation, stay at Trump International, blah, blah, blah, etc. I thought, you know, been to Vegas about 10 yrs ago, haven’t seen the Hoover Dam, why not? Okay, book us. We left on Monday, 4-28. Got to the hotel. Very friendly front staff, very helpful. Talked to the package coordinator, very pleasant and helpful. Go to the room. Very nice room. It was a studio: bed, pull-out couch, chairs, desk, sink, stove, micro, mini fridge, closets, dishes, utensils, pans, huge bathroom with private shower, private commode, double sinks and large jetted soaker tub. 6 small bottles of water, complimentary, nice. A roll of toilet paper in the tissue holder did not impress me, neither did the fridge that wouldn’t close (had to wiggle the door), nor the door to the room that had to be pushed closed otherwise it would not latch.

One day, we forgot to pull it tight and the door was ajar the whole day while we were out. Hilton has a major ownership in the Trump and wants to manage it. Well good for them. Because we were only staying 3 nights, we were told at check-in that there would be no maid service. Okay, no big deal. Had a lovely time in Vegas. Saw the Hoover Dam. Went to the 2-hour presentation. Sat with Michael ** (won’t give his whole name). Very fast talker. His first question was what I thought timeshares were all about. I explained and they said that was the “old” time share concept, but Hilton has a “new” concept. It’s all about options. He asked how I vacationed. I explained that I take 1 cruise per year and take 1 tour of a country per year. I do not stay in 1 hotel for more that 2 nights. I like to travel around and see the country, NOT stay in one place and do days trips around the area.

Well, I could purchase a 1-bedroom at Elara for $20k and would have all the perks of a condo/resort plus I would earn points and with these points I could get lots of discounts for cruises, airfare and hotels. He said the traditional timeshare would not benefit me. Neither would using the condo/resorts, unless I decided to stay an extra night or two before or after my trip. He suggested that I use my points to better take advantage of the Hilton Options and get deeply discounted airfares and cruises. He wasn’t all that familiar with that end, so he brought over Mona to help out, because she was into that end of things.

Mona was a cruiser herself and we chatted a little. I explained that I didn’t see how Hilton was going to benefit me, but I was open to suggestions and explanations. Mona asked what was my next cruise. I gave her the info and while she looked it up on the computer she asked how much the cruise was costing me. Well I only put down a down payment and didn’t have the specific numbers with me, so I gave her a number that I had in my head. Unfortunately, the number in my head was for the total trip: the airfare, the hotel for the night before (I like to arrive a day early when travelling outside the US, just in case, I do not want to miss the boat!), the taxes, gratuities and the cruise. She showed me where it would cost me 2500 points and $2300.00 per person for the deeply discounted cruise using my points.

Well, 2 times $2300 is $4600 and that’s a lot less than I’d be paying on my own. I had various other questions, which were all answered. Then we went to the closing. Signed my life away and am now an “owner”. All in all, I was there for just over 4 hours. I’m detailed and I like to ask questions. Leave Vegas and fly back home and decide to look at my cruise info. The price I’m paying is $2300 per person. How is this benefiting me?? Let me call and ask. In all the 5 reams of paperwork that I have, I do not have a business card from Michael, nor Mona nor any contact numbers for customer service. How odd. But miraculously I did have a phone call from Roma, who did the closing, on my answering machine asking me to sign and return a form that she emailed me, because she neglected to have me sign it at the closing.

Well I went crazy with Roma’s number and talked to several people, including Human Resources, leaving various messages. No one ever got back to me, but I’m persistent. I kept calling and hitting “0” for immediate assistance, driving a good portion of the HGVClub phone center crazy. I finally was transferred to Michael’s voice mail and left a message for him. Haven’t heard back from him yet, but he may be off. I’m willing to give the benefit of the doubt. I finally did get a hold of Roma, poor thing, and asked about cancelling. Since I’m within my 5-day Right to Rescind period, she helped me find the form, complete it and gave me the necessary instructions.

I overnighted it this morning and am now a happy former owner. No one got back to me – and I did NOT leave any angry messages – they were very pleasant and calm messages. No reason to “lose” them. I’m sure this a great way to vacation for some people. I just didn’t get how this would benefit me. I did get the feeling that Michael was not pushy and would have been okay with me no matter what I decided. Mona basically lied to me for the sake of a sale. If she was really a cruiser, then she knew that it was not deeply discounted. I should have known better, but with all this information and numbers coming at me, I failed myself. I do think that they use all the information to overwhelm people. I can’t imagine that after spending a large chunk of money that they “forgot” to include business cards. What were they thinking? That I might have a question and call them up? Duh. Isn’t that customer service? Buyer beware. If it sounds too good to be true, guess what? If you have to sign today and today only, guess what? I really was open to suggestions and was willing to see how a timeshare at Hilton could benefit me. Maybe that is my problem – I wanted it to work. Lesson learned.

Deb of Tucson, AZ on March 17, 2014

After about ten calls from a very pushy salesman, my husband and I reluctantly purchased the right to stay in one of this company’s hotels in NYC. Our initial purchase was made in September of 2013 for $343.00, in which we would stay for two nights at West 57th Street by Hilton in NYC and attend a two-hour sales pitch and tour. We figured, “Why not?” The salesman we originally booked with made it sound so easy and flexible and we understood that we could use our package at any time for a year from purchase.

Our first problem was when we called in to book our stay. We encountered several times when we couldn’t get through to the company and the phones were having problems. Then when we did, we were charged $50.00 because it had taken us over 45 days to call in and book. Fast forward to February 2014 – I am sent an email stating that this is their second attempt to contact me to confirm my trip to NYC for March 30th, 2014. I call the number in the email and speak to a “concierge” who goes over a bunch of information and then casually says that we will be staying at a different hotel. When I ask why, I am told that we were never told that we would be staying at The West 57th. I state that I have an email that shows that as our hotel and my call gets “dropped.”

Last night my mother called to let me know that my 93-year-old grandfather is in the hospital with pneumonia. We call the following day to switch our trip dates because my mother (who is coming to stay with our children) can no longer come and my focus is now my grandfather – and they want to charge us another $200 to switch because we are within 14 days of our trip. Our trip is March 30th and it is the 16th! After about 45 min of my husband trying to reason with a very condescending and rude customer service rep., my husband is told that they will for this “one time in the entire history of their company” reduce the fees to $100.00.

My husband stated that this was still not okay and the woman tells my husband that she is recording all of the conversations and chatter going on within our home (I can only reason that she could hear my husband and I talking about our frustrations and desire to contact our bank. *Note: I was across the room from my husband). My husband proceeds to tell the rep that he believes that her “threat” is not only odd, but probably illegal. Suddenly she is willing to reduce the fee to $20.00. At this point, we have chosen to lose all of our money and NEVER deal with this company and their lies again. The money they have already collected is all they will ever get from us and we will continue to share our story in the hopes that people hear it and stop allowing companies to fraudulently take advantage of consumers. Doing a quick research on the internet, as well as their own social media sites let me know that we are in no way alone.

Phyllis of Birmingham, AL on Feb. 18, 2014

HGV called me and offered a 1-week vacation. I asked if I could upgrade to a 2-bedroom and they said yes, so I paid a deposit for it. When I went to make the reservation, they told me it was for a 1-bedroom, and that changed a couple of months previously and were not offering the 2-bedroom. Then they lied and said there was nothing on their records about a 2-bedroom request. I asked that they get the recording but they refused.

Andrea of North Adams , MA on Dec. 26, 2013

I am ashamed to say that I did the same thing these other people did. It sounded to good to be true and I should have hung up but I didn’t and I gave them my credit card. I am currently disputing the charge with the credit card company. The woman on the phone sounded very professional and lured me in. A three night stay in NYC for under $300 was unbelievable so DO NOT believe it!



matt of Lexington, KS on Sept. 11, 2013

The property is really nice and it is so easy to get sucked in to this timeshare ripoff. It seems harmless in the pitch “keep it forever” and “sell it if you want to”. They don’t tell you is all the point converting and saving is a big shell game. You can’t save up anything. It all has limits and will expire within a certain amount of time – just try and save up for that “big trip.” They will expire before you have enough. PLUS and this is the big lie or omission —— YOU HAVE TO PAY TAXES AND HOA FEES every year so for my one little week we bought for $20,000 it costs us $1400 a year. I can rent a really nice condo pretty much anywhere and not have to be limited to their locations for that amount. It’s a scam!!!!! Be careful if you are considering this. Then the second thing is they will not ever call you back should you want to “sell it back to them” which they offer as part of the pitch. It is a $69 fee to make a reservation or convert points or it seems like just about everything.

Phyllis of Roanoke, VA on Aug. 12, 2013

I am glad to see that I am not the only one scammed by Hilton Grand Vacations. What a total rip off. You can do nothing on the link they send you and when you finally break down and call, you are told, “Oh, well we cannot see what’s available that far out but we can look at things closer”, no you cannot; I tried! Cannot believe I fell for this hook, line and sinker. Has anyone had luck with an attorney to get their money back for these false vacation offers? Man this bites!!

Bob of Lemon Grove, CA on June 22, 2013

My wife and I sat in on a timeshare presentation in Las Vegas 2 years ago. We really didn’t want a timeshare, so they offered us a week at their resort in Oahu for $1,600.00. We had a year or so to use it. My wife plopped down $460.00 on her credit card and I was sent a coupon book that I had to send $129.00 a month until paid for. We booked our trip in February for a trip in August. All went well until we had to cancel the trip until another time because airfare was $2,000.00 each. We wanted to wait for a time when the fares were down. We were told that we could no longer use the promotion anymore and we had to pay the balance.

I had paid $1,100.00 into it by this time. In the meantime, I talked to this real sweet lady in Florida named Katie. We became real good friends over the phone. When we canceled the trip, she became the woman from hell telling us we will never get to use any of Hilton properties. I was shocked to say the least. I did call many times after that asking for our money back. A couple of times we were told we would get a refund, but it never came. We feel we were lied to, cheated and scammed out of our money. If anyone knows who we can call to help us, it would be great.

I am retired, 65 and could use this money back. You soon learn not to trust anyone anymore and that’s a sad thing because it’s scams like this that make it hard for the honest ones.

Erin of Delaware Oh, OH on June 4, 2013

Can someone tell me how to cancel a Hilton Grand Vacation? I recently succumbed to high pressure sales tactics and agreed to purchase 3 nights/4 days in Orlando. I want to cancel this because we don’t want to go. We can’t afford to fly to Orlando and also, I detest the way this company operates – based on all the negative reviews I’ve seen on this website. My husband called to cancel and get a refund, and they refused. I want to know what the next steps are to getting a refund. Does anyone have advice? I also plan to file complaints with BBB, State Attorney General Office and state legislator. I also can’t believe Hilton is part of this scam; I’m so disappointed in Hilton.

Kathy of Wisconsin Rapids, WI on March 22, 2013

In February of 2012, I received a call from Hilton Grand Vacations for a trip offer to one of their many properties. I had just had cancer surgery and had cancelled a trip to Myrtle Beach with my husband, so this sounded like a good deal. From the start I tried to make sure that I got what I wanted as I was not getting this free, just a reduction in price if we would attend the dog and pony show which was always required at these properties. Well, my request for an ocean front room was the deal breaker, so the person on the other end promised that it was a done deal.

Why do I believe people, I don’t know? I just can’t believe they flat out lie just to get a paycheck. Long story short, due to another health issue, I had to pay yet another fee to have dates changed. The ocean front room turned out to be on the side of the building over a parking lot. The balcony was big enough for two tiny chairs and a table. And we could actually see the water without hanging over the balcony. We asked about the incorrect room as we wanted to be moved, and they stated that the only way this would happen was if we paid an $80 upgrade fee for each night… and so it begins!

I was promised a $200 “Spend a Night on Us” certificate once the presentation was over. I received it and noted under the date on the signature that the offer expires in 6 months. We used it right away at a Hampton Inn in North Carolina. It was quite expensive but we were so happy to have the certificate, we didn’t care! Well, I mislaid the certificate but sent it in a full month before the expiration date. I was sent a postcard that the fine print reads that it must be sent in within 30 days of the stay to be valid. I spoke with several people about how deceiving this is to have in large print that you have 6 months and in small print on another of the many sheets, that you have 30 days. No one cared and although they did “review” the claim, they could not redeem the certificate.

I hate to even complain when I see some of the other complaints and the amount of money people have been scammed, but cancer is expensive and this was to be a little getaway before more treatments. Shame on Hilton Grand Vacations and all of their unlawful employees who participate in this shameful business. I hope anyone entertaining any thoughts about these scams gets a chance to read all of the reviews!

David of Wake Forest, NC on Feb. 23, 2013

My wife received a call from Hilton Grand Vacations and was told misinformation about their affiliation with Mariott and Starwood hotels (which we are members with). Once she informed me that she had paid for an Orlando vacation with Hilton, I reminded her that we are Starwood members, so I called to cancel and was told there were “no refunds” once the phone conversation had taken place. A week later, my wife got another call saying that if we don’t book a Hilton vacation within another week, there would be a 50 dollar late fee added every month until we book a vacation with Hilton! This is fraud, and I’ve had to get my bank to change my accounts so that Hilton can no longer place charges against our debit card account without our consent. This is supposed to be for a vacation but is just high-pressure sales tactics, lies, and stress for my family. We will never stay at a Hilton hotel and I am trying to help others by communicating this to as many people as possible. I hope this helps you to make the right decision regarding Hilton Grand Vacations.


Anonymous of -, On on Dec. 19, 2012

We are HGVC members. We went every alternate year. We were pretty happy with what we have and our use of it. Sales is another story. I have been in 3 HGVC club member presentations since they want to present new properties. Well nothing on presenting new, it is only making a sales pitch. They pull out inventory that they can’t sell and then they knock you down saying your existing timeshare is too expensive or the annual fees are too high. It is one sales office against the other as Florida. They will say they are the best and the other sites do the same.

We would have upgraded but doing the math, we were not as bad as they claimed, meaning the price per point or annual fee per point. We are talking about a couple of hundred dollars although they make it sound like a big deal. We had bought less that at $3 a point. They wanted to sell us at more than $6 a point. They would only trade in by paying what we paid 8 years ago. Anyways, we would have upgraded for more points but their paperwork was a rush. They would not allow a review even if I could snap it and send to my lawyer by phone same day. Then the deed did not math what we were promised. We were getting smaller suites the premium promised. Luckily, I asked for details and a letter explaining so as documents could not be changed. Then they said it was a mistake and if I wanted the premium I had to pay more. So I cancelled and money was credited back.

Although they say no pressure, it is high pressure. If the bait and switch is presentable, then I have all the paperwork to prove in a State vs. HGVC lawsuit. We figured every alternate year works: lower timeshare, annual fees split over 2 years, and then use the cash option book 30 days in advance. There is no need to put all your money in one basket. It depends entirely on your need. Next time I have all numbers, this time I will go in armed with a laptop and everything in spreadsheets to catch sales on their lies.

Anthony of Srb, FL on Oct. 15, 2012

They start out by selling these things with nominal maintenance fees and then over a few years they double them. We started at $800/year and it went to $1500 now. They are not flexible and do not allow you to make payments. If they are slightly past due, they put you in collections and add $1000’s in Attorney’s Fees and never get attorneys involved but scam you into paying them. The person in charge of this department is Donna ** and will lie through her teeth. Avoid this company at all cost or you will be buried with a worthless timeshare that you will hardly ever use and when you do, you will never be able to get into your home property. Scam. Scam.

Ron A. of Columbus, GA on Aug. 13, 2012

I was lied to on the phone. They told us that as a diamond member of Hilton, they would like us to see a new hotel in Myrtle Beach, SC. They told us we could choose from these wonderful hotels and would only have to visit for 1 hour. Right after agreeing, none of the nice hotels or Hilton brand hotels was available and we had 4 months available for this trip. They were unwilling to do anything and we were just stuck, ripped off. They put us in a “dump” as the timeshare people described the hotel to us at the meeting, the Patricia Grande. The hotel has a 4PM check-in time. No Hilton credit, no benefits from my diamond membership. Here you will find other duped honor members, all pissed off.

Turns out to be a timeshare, not evaluating one of their new hotels. Turns out it is over 3 hours they kept us, not an hour. Turns out there is no lunch as promised, just some unhealthy snacks and sodas. The salesman did nothing but lie and insult us and the people we are associated with. He called my financial adviser a moron and idiot among other things. We sat through a hard sale with typical psychological tricks and threats. They then had us waste our time filling out a complaint form for the hotel they placed us in. They said we only had an hour to fill it out and they could not do anything unless we filled it out right then and there. They probably just threw it away as we have heard nothing concerning our complaints.

The whole experience was insulting and degrading. There was no savings on a vacation going somewhere. I typically would not go and stay in a hotel I would never choose to stay in. The inconvenience of dealing with these scam artists, paying for things I would have never paid for and staying at a place I would never have stayed in just wasted our time and ruined a one of only a very few days’ time I have for vacationing. I just can’t understand how they can treat you like this and then hard sell you and insult you, and expect you to purchase a timeshare on the spot without any due diligence. Realize you are just a mark or sucker for them if you purchase.

There are hundreds of these timeshares being sold dirt cheap compared to what they want you to pay. They misrepresent the costs of owning one of these properties and they misrepresent your ability to use your vacation when you want. They don’t tell you about the $1,000 or more a year you must pay just in fees, in addition to what you pay. They don’t tell you the costs of booking your timeshare. They present financial information such as “Buy this through the business and deduct it as a business expense.” They represent it as an investment. I feel sorry for anyone who falls pray to this. “If you don’t purchase today, right now, you will lose your right to purchase forever. Once you leave, you can never return.” Car salesmen could learn a lot from these scam artists.

I would have never gone to a timeshare, but having been called as a diamond member from Hilton, I let my guard down. Not going to happen again. Since the trip, I have searched the internet to see what this timeshare is all about. Not like I would have purchased to begin with, but it is scary to see how all of my concerns were real. We dodged a nasty bullet.

 

 

John of Elk Grove, CA on July 31, 2012

Entering into what we believed was a good faith purchase of a HGVC timeshare in Orlando, FL for an every other year arrangement, we have dutifully paid what was asked of us. Now we have come to find out that even though we opted for an every other year offer, we have been charged as if we had purchased an annual program. I tried to call and was simply rebuffed. I have refused to pay fees and told them they could have the damn thing back or change their billing if they wanted my money. Their response has been to try to collect. If they wish to go to court, I am more than willing to confront their representative in a court room. Shame on Hilton!

Robert of Roanoke, VA on July 5, 2012

My wife and I recently (June 2012) attended a presentation by Hilton Grand Vacations in Myrtle Beach, SC. The promotion offered a couple of days of complimentary lodging at Hilton’s Myrtle Beach Resort. That property was a real disappointment, but paled in comparison to the high pressure sales pitch my wife and I were subjected to by HGV, in a boiler room setting. We endured the Hilton Grand Vacation sales pitch for over 3 hours and I could not believe the tactics – sign up, here and now! Or pay over a grand to think about the deal. Also, “See that couple? They just decided to sign up!” I was livid that Hilton had traded on my business Hilton Honors status to throw my wife and me “under the bus” with such sleazy, high pressure tactics.

The experience was a disappointment and I regret that we spent a nickel on the trip to be subjected to such tactics. Perhaps my assessment of Hilton’s value equation is off the mark, but I will never stay in another Hilton property after this fiasco. We continued to be pitched on the high quality of the Hilton brand, while at the Hilton Myrtle Beach resort we stayed at, I would have received higher value from dollar chains (Hilton charged for parking, internet, had no complimentary breakfast, had an old property, inadequate A/C and B/Rs, blah, blah, blah). Caveat emptor. I recommend vacation selection a la carte. You’ll get more value for your hard earned money and not be treated so shabbily.

Gary of Salem, OR on April 17, 2012

I’m afraid this is more of the same! We received a $200 hotel voucher as part of a high-pressure presentation in Hawaii. I am an attorney and specifically asked if this voucher could be used at Hampton Inn Portland where we stayed and was told it was good at any Hilton or any hotel owned by Hilton, including the Hampton! I submitted voucher last trip and received rejection (“Hilton only”) and they did not return the certificate! Outright face to face lie.

Kimberly of Brighton, MI on Aug. 4, 2011

I received unsolicited call from someone at Hilton Grand Vacations applauding me for being a valued customer. She asked several questions about my family’s vacation activities. Then I was told about a wonderful location they have in Hawaii. She then verified that I was married and met their criteria. Once I told her my income bracket, Hawaii was suddenly sold out, but Myrtle Beach was still available. I told her I did not believe Hawaii was sold out. I also expressed my surprise that what I thought was a reputable company was resorting to such tactics. She said that is the way the calls are scripted. She also stated that the calls are recorded for quality control, and they would be made aware of my concerns.

 

 

Tracie of Buffalo, IA on Aug. 26, 2014

Got a call a few days ago from a rep, it seemed like it was meant to be. We just had talked about a long weekend in Vegas, and after returning from another trip to Florida had talked about timeshares. So when we were offered a discounted hotel stay for a 2 hr sales pitch about timeshares it seemed like a great idea. After I asked a lot of questions, making sure I understood all the underlying sales schemes, I agreed to a $222 rate for 4 days 3 nights. I was told there were not any black out dates. A higher rate might be applied on weekend or holiday. She said the way to avoid the weekend up charge was to come Friday and leave Sunday. If I didn’t book within 6 weeks I would be charged an additional $50, however I did have 6 months to use this deal on the room. I asked if I should book my airline first and she said yes, lots of great airline deals. Then call back and tell them the dates.

I talked to her about my husband’s work schedule and decided I would find a Fri-Mon airline ticket. About three days later I found tickets for November. I booked a week prior to the holiday and coming in on a Friday and leaving Monday. I then called the company back to give them the dates I wanted to stay. All sounds pretty simple right? Well, my first contact told me that they didn’t have any rooms available except a one room. Ok fine there is only two adults but she said it was a special room and would cost additional $25 a night. I said no way, the last person who took my credit card and charged it said that I had no black out dates and this wasn’t a holiday so I was not going to pay extra.

They went away for a bit and came back and said they are going to waive that charge as a courtesy BUT are charging me a $49 night fee for a weekend stay. I said how could that be, the last rep said I just can’t check out on a weekend, stay over Sunday and that solves the weekend problem. She told me I had to check in on a Thursday, but I said how could that be if it was a 3 night stay? I would have to leave on Sunday which the last rep, and the conversation was recorded according to the first person I talked to, so that information was a lie. The bottom line is it’s all lies from the get go. I thought I was prepared. I already purchased my $700 two airline tickets. So I called my credit card company to reverse the $222 charge. I then looked at tons of reviews and realized I got taken for a ride. I booked at another hotel for our stay and used points I had on an American Express, and got the room for free for three nights, so now I can use my airline tickets without guilt.

I also looked on the website of the Hilton Grand Vacations Vegas hotel and you can get a room for $116 the same nights I was requesting, so at a rate of $222 for 3 nights and $25 they wanted to upcharge me and then add another $49 on top of that, I would have paid more for this hotel than I could get online and have to listen to a timeshare salesperson. It’s not a good deal by any means. Save yourself the lies and stay at another hotel. I have been a Hilton honors member and American Express Hilton points member for many years. I feel like cancelling anything to do with Hilton from now on, all because of $222. I can’t believe they would want to lose a great Hilton Customer over this whole ordeal. It is all very disappointing.


Kathleen of Warwick, NY on Sept. 6, 2014

I was contacted by the Hilton rep telling me I was selected for this vacation offer. He told me the only blackout date was Memorial Day and that there would be no extra charge for anything else. I also told him I could only travel July or August. I told him ok and he took my credit card number and said to check my e-mail for confirmation and details of package. As soon as I checked my email and read the terms and conditions I found that I was taken advantage of. It seems the rep did not tell me that this was non-refundable, that high season rates and weekend rates may apply and that it was to sell me timeshare.

He also neglected to tell me that if you do not meet the qualifications of this promotion or attend presentation during your vacation, the difference between the special package price and the current published nightly rate for the applicable resort at that time would be charged to my credit card. If I was told this information on the phone by the rep I would have never accepted this deal. I did call back immediately, spoke to a manager and stated by problem and got nowhere. I called their headquarters, left two voicemails and got no response. I have not booked this vacation and won’t after reading all of the complaints. I wonder how many people have lost $197 dollars of their money to this company.

Delini of Columbus, NJ on Sept. 12, 2014

We were visiting Oahu last year when we were solicited to attend a meeting. Did not know what it was until we were actually sitting with one of the sales person. We were showed a beautiful room/condo at the Hawaiian Village in Oahu and was impressed but did not see the need to purchase into the Hilton Grand Vacation Club. The individual (Michael **) proceed to sell us an introductory offer and that which had to use within one year year. Problem was that we could not get a reservation back in Oahu but in the Big Island—1st alert to the scam.

We had no choice and agreed to Kings Land since we wanted to visit Hawaii again but had to sit in a “90” mins presentation that lasted for about 2 1/2 hours. The tag-team was obviously pissed when we did not purchased and I am so very happy we did not purchased. We arrived on 5 Sept very late in the night. Condo was nasty and service was less to be desired. Once it was known that you did not purchase—- well, you can figure the rest out.

Ava of Rancho Palos Verdes , CA on Aug. 15, 2014

We were asked at Legoland California to join a timeshare presentation at the new Grand Hilton vacation resort Mabrisa. We thought it will be interesting since it’s our first time to a presentation and we like to know about it. Also, we have to be back at Legoland for our son’s birthday in August anyway, so I called early to make reservation and told whoever answered that I need a bigger place for the kids and since I will be out of the country until July, I need to get all the reservation done early. She said she get us a very nice room and in a great location.

So when I came to check in, I was surprised to hear that we are actually staying at a 3-minute drive away hotel called Hilton Palisades. I though ‘Ok, it can’t be too bad.’ I was wrong. The room was small for our family of four with young children, and the bathroom was very outdated, remind me of Motel 6 in the college days. The lady also said even though we won’t be able to see the ocean but we will have our own little cove by the swimming pool. The truth is, our room is next to a parking lot. In the morning, the trash truck come over and was very loud! Talk about been lie to, since we will be at Legoland all day and I don’t want to use any time wasted on room than my son’s birthday celebration, I let it go.

Needless to say, from that point, there is No Way I am going to buy a timeshare from Hilton. If you are going to sell people something, the least you should do is let the costumer experience the product. Test drive, right? Not shove them into some small room next to a parking lot with view of bushes and cars. But since I already sign on the presentation, my husband and I showed up the next day to listen to the whole sales pitch. After 3 hours of talking, I said No, and sooooo glad I did. I don’t want to spend that kind of money until I understand everything how it works.

To be pressured that you buy right there just not working for us, also every time you call in for reservation, they charge you $59, and they also charge you when you cancel, and nobody can guarantee you that you get the two bedroom suites you bought everywhere you go. Also the HOA is $2500 a year and keep going up. I think I can use that money and the initial $78,000.00 dollars in much better ways than this. Timeshare is not for us, but what gets me is how they lie to get you in, and all sorts of ways to make you purchase things that doesn’t make any sense and when you tell them about it, no one is listening!

Anyway, I hope this helps people out there who are still thinking about the timeshare adventure. To me, it’s a lot of trouble and headache, so Please be careful what you are getting into.

Robert of Layton, UT on Aug. 5, 2014

I attended a Hilton Timeshare seminar at the Grand Hilton in Las Vegas over the weekend. The hotel was nice but it is a long way from the major Vegas Strip activity. I brought my wife, daughter and son-in-law and we stayed in a one-bedroom suite. Honestly, a two-bedroom would have been more comfortable. The seminar is mostly what I expected, a high pressure sales pitch that involves at least three different sales people. Our initial salesman George was pleasant but a bit awkward. He talked about how he was just doing this job to occupy his time and didn’t care if we bought or not, he didn’t need the money. He said he had a 9600 sq ft house and was wealthy enough already. Not sure if it was all a lie or not but his stories were a bit odd.

After his getting to know our travel needs, we went upstairs to view one of the units. It was nice enough but honestly, nothing special. We then ended up back at George’s desk where we were introduced to David who gave us the numbers. Since I am retired military, they the best deal at of 3400 points (every other year) for just $13,900 and $1900 down (give or take a few bucks). I would give the exact amounts but they won’t let you take any written offers with you. Oh and they threw in another 3400 points the first year to sweeten the pot.

Since the offer was for a unit in the Elara, I asked to see the actual unit. They brought a limo over and we took the long ride down the strip. This didn’t seem like the norm for them to do but I think they thought I was hooked on buying and wanted the sell. The Elara units were much better and the location of the hotel is ideal if you like the downtown Vegas life.

As we toured the Elara hotel, I started searching the internet for reviews and complaints about Hilton timeshares. Before that point, I had not done my homework but now my wife was interested in that idea and I had to get some facts before we got roped into something. They made it sound like such good deal and you are getting a deed that is yours, an investment. Well, the search returns were many and most of them not favorable. I knew better than to sign up for anything without doing additional research. I shared these results with George and his attitude changed a bit. He offered a few more points but he could see I was not going to change my mind. He worked on the wife a bit but that didn’t work either.

The next fella that came in was the Quality assurance guy who wanted to know how we were treated and how the stay was. He then tried to sell us a one-week stay for $1795 at one of 7 or 8 resorts. We didn’t fall for the trick and were given our tickets for dinner and a show (which were good) and a $200 voucher to a future stay at a Hilton hotel. I haven’t tried to use it yet but from what I’m reading on here, it may be hard to use.

I crunched the numbers and just couldn’t get the numbers to equate to any savings over a 10-year period. If I bought the $14,000 deed and pay the $500 a year maintenance fee that equates to $19,000, plus $52 each booked stay. Let’s make things easy and say it’s an even $20K. So I stay at a hotel one week a year over 10 years that equates to me paying $285 a night. If I really stay frugal with my points (3400 every other year) and say I can stay a few more trips, I still don’t get much better. Bottom line: The math just doesn’t work for me. I can’t see how it works for anyone but I leave it to you to do your own math. If you are young and have a lot of years to travel and routinely take vacations, then maybe it will work for you.

All in all I had fun in Vegas and would take the trip again if the time was right. At the beginning of the seminar, George said there would be NO high pressure sales. I guess they have a different perspective of what is high pressure sales. I can see how some can make an emotional buy thinking they are getting a great deal. Be aware and beware! Before going on any timeshare sales pitch, understand what you will be faced with. They will wow you with free food, drinks, perks and all sorts of great sounding deals. I suggest you talk with your spouse about it before even showing up and make sure you both know what to expect. A cheap stay at Vegas might be worth setting through a couple hour presentation but don’t fall for the sales pitch.

http://www.consumeraffairs.com/travel/hilton_grand_vacations.html

Hilton board of directors and links to their profiles:

Christopher J. Nassetta

http://www.hiltonworldwide.com/about/leadership/ceo-christopher-nassetta/

Kathryn Beiser

http://www.hiltonworldwide.com/about/leadership/kathryn-beiser/

Ian R. Carter

http://www.hiltonworldwide.com/about/leadership/ian-carter/

Kevin Jacobs

http://www.hiltonworldwide.com/about/leadership/kevin-jacobs/

Matthew W. Schuyler

http://www.hiltonworldwide.com/about/leadership/matthew-schuyler/

Joseph (Joe) Berger

http://www.hiltonworldwide.com/about/leadership/joe-berger/

Jeff Diskin

http://www.hiltonworldwide.com/about/leadership/jeff-diskin/

Matt Richardson

http://www.hiltonworldwide.com/about/leadership/matt-richardson/

Simon Vincent

http://www.hiltonworldwide.com/about/leadership/simon-vincent/

Kristin Campbell

http://www.hiltonworldwide.com/about/leadership/kristin-campbell/

Jim Holthouser

http://www.hiltonworldwide.com/about/leadership/jim-holthouser/

Martin Rinck

http://www.hiltonworldwide.com/about/leadership/martin-rinck/

Mark Wang

http://www.hiltonworldwide.com/about/leadership/mark-wang/

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